VegasNow Privacy Policy

At VegasNow Casino, we are committed to protecting your personal data and respecting your privacy at every step of your journey with us. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you visit www.vegasnow.com, register an account, deposit funds, play our games or contact our support team. By using VegasNow Casino, you consent to the practices described in this policy.

Our website is operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao. We are licensed and authorised by the Curaçao Gaming Authority under licence No. OGL/2024/164/0246. As the data controller, we are responsible for ensuring that any personal information you provide is handled lawfully, fairly and transparently.

Information We Collect

When you visit VegasNow Casino, register for an account or use our services, we collect several categories of information to verify your identity, process transactions and provide you with a safe gaming environment.

Information You Provide to Us

• We collect your full name, date of birth, residential address and email address when you complete VegasNow register procedures.
• We gather identity documents and proof of address during our verification checks.
• We record payment details submitted for a VegasNow deposit or VegasNow withdrawal request, including card information, e-wallet identifiers or cryptocurrency wallet addresses.
• We keep records of communications you send us through live chat or other support channels.

Information We Collect Automatically

• We log your IP address, browser type, device information and operating system whenever you access VegasNow Casino.
• We track your gaming activity, including games played, wagers placed and bonus usage, to manage your account responsibly.
• We monitor login attempts, including every VegasNow login and VegasNow casino login, to detect unauthorised access.
• We collect data related to your use of our VegasNow app or mobile browser sessions where applicable.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to running VegasNow Casino safely and efficiently.

• We use your data to verify your identity and confirm you meet our age and residency requirements before allowing real money play.
• We process your VegasNow deposit and VegasNow withdrawal instructions and confirm transaction details with our payment partners.
• We analyse your account activity to apply wagering requirements, bonus terms and any applicable withdrawal limits correctly.
• We use your contact details to send account notifications, promotional offers and updates about our Vegas Now bonus code campaigns, subject to your marketing preferences.
• We rely on your data to detect fraud, prevent bonus abuse and protect the integrity of our loyalty program and tournaments.
• We use aggregated and anonymised data to improve our website, our VegasNow casino app and the overall player experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning visitors, remember your preferences and keep you securely logged into your account. Cookies also help us understand how players interact with our games, promotions and the VegasNow slots lobby, allowing us to refine our offering over time. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors and banking partners to complete your deposits and withdrawals securely.
• We provide information to identity verification and fraud prevention services to confirm your eligibility to play.
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when required by law or as part of a compliance review.
• We may share information with our game providers and technology partners solely to deliver the games and features you access at VegasNow Casino.
• We may disclose information where necessary to comply with a legal obligation, court order or arbitration proceeding conducted in Curaçao.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive transactions, and we restrict access to personal data to employees and partners who need it to perform their duties. While we work hard to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your VegasNow login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. Financial records connected to any VegasNow casino deposit or withdrawal may be retained for extended periods as required under Curaçao regulations and international anti-money laundering standards. Once retention is no longer necessary, we securely delete or anonymise your data.

International Data Transfers

As we serve players internationally, including through direct services to Canada via Interac and CAD transactions, your personal data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfer is conducted with appropriate safeguards in line with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Where applicable, you may:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention requirements.
• Object to or restrict certain processing activities, including marketing communications.
• Withdraw consent for optional data processing at any time, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, you can contact our support team through the live chat available 24/7 on our website. We will respond to verified requests within a reasonable timeframe.

Restricted Territories

We do not permit users from certain countries to register, deposit or play real money games at VegasNow Casino, including the United States, the United Kingdom, and several other listed jurisdictions. If you access our services from a restricted territory, we may be required to suspend your account and limit the personal data processing associated with it in accordance with our Terms and Conditions.

Children's Privacy

VegasNow Casino is intended exclusively for individuals aged 18 or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take steps to delete that data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of VegasNow Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available around the clock through live chat on our website. We are committed to addressing your privacy concerns promptly and transparently, whether they relate to your account registration, a Vegas Now deposit, a Vegas Now withdrawal or any other aspect of your experience at VegasNow Casino.